How The-Bakers Shifted 70% of Sales Online with XPay

A food business swaps cash and bank transfers for card payments, with hands-on guidance from the XPay team.

At a glance: 70% Sales now collected online · Step-by-step Account-manager onboarding through go-live · Faster service Versus cash and manual transfer workflows

The challenge

Cash wasn't working anymore. The-Bakers was watching customers ask for card payments, and walking away when they weren't available. Manual bank transfers introduced delays between order and confirmation, slowing fulfilment and creating reconciliation work the team didn't have time for.

The solution

The-Bakers signed onto XPay and was paired with a dedicated account manager from XPay's customer success team, who walked the founder through dashboard access, link creation, and the full customer payment flow step by step, and has stayed close ever since. Whenever a question comes up, the team knows exactly who to call.

The results

About 70% of The-Bakers' revenue now runs through XPay. Cash and traditional transfers still cover the remaining share, mostly for customers locked into legacy contracts, but the trend line is clear. The team reports faster service, simpler operations, and a much smaller pile of manual reconciliations.

A dedicated account manager makes the difference

Onboarding for The-Bakers wasn't a self-serve exercise, and it didn't need to be. XPay's customer success model pairs every new merchant with a named account manager who walks them through every step until the team is operating confidently on its own.

"It's the easiest and fastest way to handle payments. Manna was with us every step of the way until we were running it on our own."

Founder, The-Bakers