How Tarteel Academy Moved Off PayPal and Unfroze a Month of Cash Flow

An international online academy switches gateways and gets reachable support, transparent reporting, and three peer referrals.

At a glance: 10 / 10 Ease of migration · 1 month PayPal fund-hold, now eliminated · 3 Other businesses Tarteel has since referred

The challenge

Before XPay, Tarteel Academy was using PayPal, and losing visibility and access to its own revenue. Funds were typically frozen for a full month before release. Manual payout requests came with elevated fees. And when the academy hit a problem, PayPal's support was unreachable: emails went unanswered, with no one to follow up with.

The solution

Tarteel Academy migrated to XPay and rated the migration experience a 10 out of 10. The academy now uses Payment Links to collect tuition from international students, with named XPay support staff available whenever something needs attention. Where PayPal felt like a black box, XPay is the opposite: every transaction is visible, traceable, and explainable.

The results

Customer numbers have grown since the switch, in part because the checkout experience is now simpler. The team has visibility into successful and declined transactions in one place, and the founder has personally referred three other business owners to XPay based on her experience.

Reachable, calm, and trustworthy

The contrast with PayPal isn't just operational, it's emotional. Tarteel Academy's founder describes XPay as a calm, professional partner where she always knows who to call. That's the kind of reliability a growing education business needs to scale across borders.

"A respected, calm, and trustworthy gateway that's genuinely easy to work with. I've already recommended it to three other business owners."

Founder, Tarteel Academy